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Service commitment

Fangkuai Boiler is an international certification unit that has passed ISO9001:2015 quality management system. Established a complete set of customer service management system documents and strictly implemented management. The company strictly follows the document: YG/CD7.5-03 "Sales Service Implementation Measures" throughout pre-sales, sales and after-sales services, and implements a series of preferential measures for customers.

commitment
24 -hours

Engineers dispatched within 24 hours

12 -months

Free maintenance within 12 months from delivery

5 -minutes

Reply to technical advice within 5 minutes

365 -days

Service requests are accepted 365 days a year

Return visit to customers

Regular return visits to the boiler are an important part of ensuring the safe and stable operation of boiler equipment. This link mainly includes regular inspection and evaluation of the use of boiler equipment so that potential problems can be discovered and dealt with in a timely manner. Through return visits, we can understand the operating status, performance and user experience of the boiler equipment, thereby providing strong support for the maintenance and upkeep of the equipment.

commitment

At least one on-site follow-up and two telephone follow-up visits per month.

Start-up, maintenance and management of boilers.

Provide feedback on user service status.

Provide feedback on product quality to users.

Provide feedback on user rationalization suggestions.

commitment

Commitment to technical quality

Quality Assurance

Quality Assurance

Quality assurance starts with technology and starts with product selection to meet user requirements. We will provide products that have been tested in practice, have mature technology, stable operation and reliable performance.

Strict inspection

Strict inspection

Strictly formulate process measures and strictly implement them. Operators are required to conduct self-inspections in accordance with drawing standards and process documents. Full-time inspections are strictly controlled, and unqualified products are strictly prohibited from leaving the factory.

Technical Services

Technical Services

During the installation period, technical personnel will be on-site to provide technical services, guide the installation quality, communicate with Party A and the supervision company departments in a timely manner, and solve problems in a timely manner.

Reduce losses

Reduce losses

Have rich experience in the installation, commissioning and operation of large boilers. If users find technical or quality problems during use, our company will repair the equipment immediately to ensure that the repairs are completed as soon as possible and reduce economic losses.

service

Track communication

Strictly implement the service file management system and timely follow up and communicate.

24 hours online

Solve problems in a timely manner, implement 24-hour service, receive visits and calls from users, and also provide technical rotation reception during holidays.

Defect warranty

Defect warranty: If the unit equipment is defective multiple times after it is delivered for use, we will submit an analysis report and solution until the defect is finally corrected, and the warranty period will be recalculated from the date of correction. If replacement or correction is caused by negligence, misoperation, etc. beyond the scope of our responsibility, we shall repair it and the additional costs shall be borne by both parties through negotiation. During the warranty period, when the equipment is running normally, we will conduct regular on-site inspections and deal with potential faults in a timely manner; if any fault occurs during the warranty period, it will be repaired and accessories will be replaced free of charge.

Quality guarantee period

Quality guarantee period: The warranty period is 18 months after the equipment is delivered or 12 months after the equipment is put into operation, whichever comes first.

Act now

After receiving the maintenance information, we will immediately formulate a maintenance plan and rush to the project site for maintenance; in case of special circumstances, maintenance personnel from the company headquarters will arrive at the site within 24 hours.

Strictly enforce

Strictly fulfill the requirements stipulated in the contract and ensure delivery time.

Free training

Provide free debugging training and provide safety and technical training to operators.

Lifetime maintenance

Buy once, maintain for life. We have been in this industry for more than 20 years, so you don't have to worry about after-sales problems that no one can solve.

service

Track communication

Strictly implement the service file management system and timely follow up and communicate.

24 hours online

Solve problems in a timely manner, implement 24-hour service, receive visits and calls from users, and also provide technical rotation reception during holidays.

Act now

After receiving the maintenance information, we will immediately formulate a maintenance plan and rush to the project site for maintenance; in case of special circumstances, maintenance personnel from the company headquarters will arrive at the site within 24 hours.

Quality guarantee period

Quality guarantee period: The warranty period is 18 months after the equipment is delivered or 12 months after the equipment is put into operation, whichever comes first.

Strictly enforce

Strictly fulfill the requirements stipulated in the contract and ensure delivery time.

Free training

Provide free debugging training and provide safety and technical training to operators;

Lifetime maintenance

Buy once, maintain for life. We have been in this industry for more than 20 years, so you don't have to worry about after-sales problems that no one can solve.

Defect warranty

Defect warranty: If the unit equipment is defective multiple times after it is delivered for use, we will submit an analysis report and solution until the defect is finally corrected, and the warranty period will be recalculated from the date of correction. If replacement or correction is caused by negligence, misoperation, etc. beyond the scope of our responsibility, we shall repair it and the additional costs shall be borne by both parties through negotiation. During the warranty period, when the equipment is running normally, we will conduct regular on-site inspections and deal with potential faults in a timely manner; if any fault occurs during the warranty period, it will be repaired and accessories will be replaced free of charge.

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